17 Best AI Tools for eCommerce: Boost Sales and Automate Business (2024)

As you must know, in the past few years, Artificial intelligence (AI) is rapidly changing e-commerce, from automating tasks to personalize customer experiences. Today, AI is essential for staying competitive.

As we approach 2025, businesses that fail to integrate AI tools risk falling behind. In this blog, we’ll explore the best AI tools for eCommerce that can transform your business and why now is the time to act.

How AI is Transforming E-Commerce: Current Stats & What’s Coming by 2025

Over the past few years AI has changed the concepts in e-commerce. 70% of top performing e-commerce businesses have already adopted AI tools to increase efficiency and personalized customer interactions.

The global AI in E-commerce market was $5bn in 2020 and is expected to be $16.8bn by 2027. According to McKinsey, companies that use AI in sales and marketing can see up to 30% increase in revenue. By 2025 AI will power 95% of customer interactions in some way, from recommendations to customer service, so it’s a key driver of business growth.

“AI’s greatest impact will be in industries like e-commerce, where the automation of customer service, inventory management, and personalization will reshape the entire business model.”

Kai-Fu Lee – AI Expert and Author of “AI Superpowers

At a Glance Here’s the Best AI Tools for eCommerce

For Boosting Sales to Automate Business, These tools will be helpful & it’s basically for free.

AI Tools	Best Used For
Uizard	Design UI
Jotform	Create Forms
Zoho Inventory	Manage Inventory
Apollo.io	Manage your sales pipeline.
Pipedrive	Sales Management
HubSpot CRM Suite	Track Interaction
Jasper	Content Writing
Midday AI	Boost Sales
Tidio	Customer Service
Insider	Marketing
Nosto	Product Recommendations
Trustpilot	Collect Reviews
Zapier	Automate Workflows
Looker	Data Analytics
Signifyd	Fraud Prevention
Mailchimp	Email Marketing
ChatGPT	Market Research

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Why it’s necessary for eCommerce to adapt to AI before 2025

You have to adopt AI by 2025 or you’ll be left behind in the competition and losing revenue. Businesses that don’t adopt AI will miss out on a 20% profit increase according to PwC. AI powered personalization will account for 35% of all e-commerce sales.

AI simplifies your operations like inventory management, reduces cart abandonment and customer targeting, directly increasing sales, that are best AI tools for eCommerce. Not adopting AI means higher operational costs and missed growth opportunities.

“The next phase of e-commerce will be driven by data technology and AI, making the consumer experience more intelligent and personalized.”

Daniel Zhang – CEO of Alibaba Group

“We’re on the edge of an AI-powered revolution that will change the way people shop, making it more personalized and faster than ever before.”

Jeff Wilke – Former CEO of Worldwide Consumer at Amazon

17 Best AI tools for eCommerce (2024)

1. Design UI: Uizard

Uizard is an AI-powered tool that simplifies UI/UX design for websites and apps. With pre-built templates and a drag-and-drop editor, it helps its users, even those without design skills, to quickly create prototypes and mockups for digital products.

Core Benefits:

1. AI-powered assistance: Automates various design tasks, helping users focus on creativity rather than technicalities.
2. Fast and user-friendly design: Allows non-designers to create professional-looking UIs in minutes, streamlining the design process.
3. Real-time collaboration: Enables multiple team members to work together simultaneously, speeding up project completion.

Pros:

• Simple and intuitive for beginners
• Large library of templates
• Real-time team collaboration

Cons:

• Limited customization for complex designs
• Some templates may feel basic

Pricing:

• Limited free plan
• $12/month – 7 days Free Trial
• $39/month – 7 days Free Trial

Ratings:

• 4.5/5 – G2
• 4.6/5 – Capterra

2. Create Forms: Jotform

Jotform is an online form builder for creating customizable forms for surveys, payments, lead generation, and customer data collection. Its drag-and-drop editor allows users to create forms with no coding experience.

Core Benefits:

1. Versatile integrations: Seamlessly integrates with tools like Salesforce, PayPal, and Mailchimp for effective data management.
2. Customizable templates: Offers a wide variety of templates to meet different business needs, from customer feedback to payment processing.
3. Automated workflows: Connects with other platforms, automating data collection and reducing manual tasks.

Pros:

• Easy-to-use interface
• Extensive form template library
• Mobile-responsive design

Cons:

• Advanced features locked behind paid plans.
• Limited free plan features.

Pricing:

• Limited free plan
• $34/month – 14 days Free Trial
• $39/month – 14 days Free Trial
• $99/month – 14 days Free Trial

Ratings:

• 4.6/5 – Capterra
• 4.7/5 – G2

3. Manage Inventory: Zoho Inventory

Zoho Inventory is a cloud-based inventory management tool that tracks stock, orders, and shipments. It integrates with e-commerce platforms to help businesses manage their inventory across multiple sales channels. It is best AI tools for eCommerce Brands.

Core Benefits:

1. Multi-channel inventory management: Supports real-time tracking across platforms like Shopify, Amazon, and eBay, helping manage orders from one dashboard.
2. Automation features: Automates tasks like invoicing, stock transfers, and reordering, reducing manual workload.
3. Detailed analytics: Provides insights into sales trends and demand forecasting to optimize stock levels and avoid overstocking or stockouts.

Pros:

• Multi-channel inventory support
• Seamless integration with Zoho products
• Comprehensive reporting tools

Cons:

• Free plan limited to smaller businesses
• Complex setup for large inventories

Pricing:

• Limited free plan
• $59/month – 14 days Free Trial
• $99/month – 14 days Free Trial
• $159/month – 14 days Free Trial

Ratings:

• 4.4/5 – G2
• 4.5/5 – Capterra

4. Lead Generation: Apollo.io

Apollo.io is a sales intelligence and lead generation platform that helps businesses identify prospects, automate outreach, and close deals. It provides data enrichment tools and an extensive contact database to help sales teams engage with the right leads.

Core Benefits:

1. Lead generation automation: Helps find and qualify prospects with AI-driven search, saving time and boosting efficiency.
2. Data enrichment: Enhances lead profiles with accurate contact information and relevant data.
3. CRM integration: Seamlessly integrates with CRM platforms to automate and organize outreach and follow-ups.

Pros:

• Extensive contact database
• AI-driven lead recommendations
• Easy CRM integration

Cons:

• Some contact data may need updating
• Paid plans required for full access

Pricing:

• Limited free plan
• $39/month – 14 days Free Trial
• $79/month – 14 days Free Trial
• Custom Pricing Available

Ratings:

• 4.6/5 – Capterra
• 4.7/5 – G2

5. Sales Management: Pipedrive

Pipedrive is a CRM and sales pipeline management tool designed to help businesses track leads, manage contacts, and optimize their sales process. It offers visual pipelines and automated workflows for improved deal management.

Core Benefits:

1. Visual sales pipeline: Simplifies the sales process by visualizing deals at different stages, helping sales teams stay organized.
2. Automated workflows: Automates repetitive tasks like follow-ups, saving time and improving efficiency.
3. Customizable dashboards: Provides detailed insights into sales performance, helping businesses make data-driven decisions.

Pros:

• Easy-to-use visual interface
• Automated sales workflows
• Strong reporting capabilities

Cons:

• Limited customization in lower-tier plans
• Advanced features require upgrades

Pricing:

• $14.90/month – 14 days Free Trial
• $27.90/month – days Free Trial
• $49.90/month – 14 days Free Trial
• $99/month – 14 days Free Trial

Ratings:

• 4.6/5 – Capterra
• 4.5/5 – G2

6. Best CRM: HubSpot CRM Suite

HubSpot CRM Suite offers a complete set of tools for managing customer relationships, marketing, and sales. It enables businesses to track customer interactions, automate marketing efforts, and streamline the sales process. It is best AI tools for eCommerce Brands.

Core Benefits:

1. All-in-one platform: Combines marketing, sales, and customer management tools into one cohesive platform.
2. Automated marketing campaigns: Simplifies email marketing, social media management, and lead nurturing, improving marketing efficiency.
3. Customer tracking: Tracks every customer interaction to provide businesses with valuable insights for improving customer relationships.

Pros:

• Easy-to-use with robust features
• Scalable platform for growing businesses
• Comprehensive analytics and reporting

Cons:

• Advanced features can be expensive
• Limited customizations in the free plan

Pricing:

• Limited free plan
• $50/month – 14 days Free Trial
• $1,600/month – 14 days Free Trial
• $5,000/month – 14 days Free Trial

Ratings:

• 4.4/5 – Capterra
• 4.5/5 – G2

7. Market Research: ChatGPT

ChatGPT by OpenAI is a conversational AI tool designed to assist with a range of tasks, from answering questions to generating text-based content. It can help with customer service, writing product descriptions, and streamlining communication. It is best AI tools for eCommerce.

Core Benefits:

1. Real-time Customer Support: Streamlines customer interactions by providing real-time responses.
2. Task Automation: Helps automate repetitive tasks like product inquiries or FAQs.
3. Seamless Workflow Integration: Easily integrates into existing workflows to enhance productivity.

Pros:

• Highly versatile and can adapt to multiple use cases
• Affordable for individual or small businesses
• Continuous improvement through updates

Cons:

• Limited functionality in free version
• May require fine-tuning for specific tasks

Pricing:

• Limited free plan
• $20/month

Ratings:

• 4.6/5 – Capterra
• 4.7/5 – G2

8. Content Writing: Jasper

Jasper is an AI writing tool that helps businesses generate content quickly. It assists with writing marketing copy, blog posts, social media content, and emails, reducing the time spent on content creation.

Core Benefits:

1. AI-powered writing: Speeds up content creation by generating high-quality marketing and sales copy.
2. Versatile templates: Offers pre-built templates for blogs, emails, and social media, making content creation easy and consistent.
3. Content optimization: Helps improve SEO by generating keyword-rich content based on specific guidelines.

Pros:

• Saves time with AI-generated content
• Easy to use for beginners
• Offers a variety of writing templates

Cons:

• Requires human editing for high-quality output
• Can feel repetitive with certain templates

Pricing:

• $49/month – 7 days Free Trial
• $99/month – 7 days Free Trial
• Custom Pricing AvaibleAvailable

Ratings:

• 4.7/5 – Capterra
• 4.8/5 – G2

9. Boost Sales: Midday AI

Midday AI is a product recommendation engine designed to boost sales by offering personalized product suggestions based on customer behavior. It is best AI tools for eCommerce Brands. It helps businesses increase conversions by displaying relevant products to users.

Core Benefits:

1. Personalized recommendations: Delivers tailored product suggestions to customers, improving user experience and conversion rates.
2. AI-powered insights: Analyzes customer behavior to refine recommendations, driving repeat purchases.
3. Increased sales: Helps boost average order value and overall sales by recommending complementary products.

Pros:

• Improves conversion rates
• Easy to implement with e-commerce platforms
• Enhances customer experience with personalizatio

Cons:

• Limited features in the free version
• Requires some setup for optimal performance.

Pricing:

• Custom pricing for businesses

Ratings:

• 4.4/5 – Product Hunt
• 4.5/5 – Github

10. Customer Service: Tidio

Tidio is a customer service platform that combines live chat, chatbots, and automated responses. It enables e-commerce businesses to offer real-time support to customers, improving user experience and customer satisfaction. It is Best AI tools for eCommerce Brands.

Core Benefits:

1. Live chat and chatbot integration: Provides 24/7 customer service, combining human agents with AI-powered chatbots for smooth interaction.
2. Automated responses: Reduces response times by automatically answering common customer questions.
3. Omnichannel communication: Supports communication through email, chat, and messenger platforms, enhancing customer service efficiency.

Pros:

• Easy integration with website
• Customizable chatbot workflows
• Multichannel support

Cons:

• Limited customization in the free version
• Some advanced features are behind paywalls

Pricing:

• Limited free plan
• $19/month – 7 days Free Trial
• $39/month – 7 days Free Trial
• Custom Plan Available

Ratings:

• 4.6/5 – G2
• 4.7/5 – Capterra

11. Marketing: Insider

Insider is a marketing platform that enables businesses to engage with their customers through personalized marketing campaigns. Using AI-driven customer data, Insider helps companies create targeted ads, emails, and website experiences that increase conversions. It is best AI tools for eCommerce Brands.

Core Benefits:

1. Personalized marketing campaigns: Delivers customized ads and emails based on user behavior, improving engagement and conversion rates.
2. AI-driven insights: Analyzes customer data to refine marketing strategies, helping businesses understand their audience better.
3. Omnichannel engagement: Reaches customers across multiple channels, including email, web, and mobile.

Pros:

• Enhances personalization in marketing
• Integrates well with other marketing tool
• Strong customer segmentation features

Cons:

• Can be complex to set up for beginners
• Premium features can be expensive

Pricing:

• Custom pricing based on business needs

Ratings:

• 4.6/5 – G2

12. Product Recommendations: Nosto

Nosto is an e-commerce personalization platform that uses machine learning to deliver tailored shopping experiences. It is best AI tools for eCommerce Brands. It offers product recommendations, personalized content, and dynamic ads, enhancing the overall shopping experience and driving higher sales.

Core Benefits:

1. Personalized shopping experiences: Recommends products based on real-time user behavior, driving engagement and conversions.
2. AI-driven insights: Provides deep insights into customer behavior to help optimize sales strategies.
3. Dynamic content: Automatically adjusts website content and ads to match user preferences, improving relevance.

Pros:

• Easy integration with e-commerce platforms
• Enhances product recommendations
• Strong analytics and reportin

Cons:

• Premium pricing is high for small businesses
• Requires ongoing optimization for best results

Pricing:

• Custom pricing depending on business needs

Ratings:

• 4.4/5 – Capterra
• 4.5/5 – G2

13. Collect Reviews: Trustpilot

Trustpilot is an online review platform that allows businesses to collect and display customer feedback. It helps build brand credibility by showcasing reviews, improving customer trust and driving more conversions. Trustpilot is widely used by e-commerce businesses to manage their online reputation.

Core Benefits:

1. Builds trust through reviews: Provides a platform for real, verified customer feedback that enhances transparency and credibility.
2. Improves SEO: Trustpilot reviews appear in search results, boosting visibility and search rankings.
3. Review management tools: Allows businesses to respond to reviews and manage their reputation directly.

Pros:

• Enhances trust and customer transparenc
• Easy to set up and manag
• Positive reviews boost SEO

Cons:

• Premium plans needed for full access to review management features
• Some customers may post negative or unfair reviews

Pricing:

• Limited free plan
• $225/month
• Custom Plan Available for enterprises

Ratings:

• 4.4/5 – G2
• 4.5/5 – Capterra

14. Automate Workflows: Zapier

Zapier is an automation tool that allows businesses to connect their apps and automate workflows. With its no-code interface, users can create “Zaps” to trigger specific actions between different software tools, simplifying repetitive tasks and improving operational efficiency. It is one of the best AI tools for eCommerce Brands.

Core Benefits:

1. Task automation: Automates repetitive tasks like data entry, email notifications, and CRM updates, saving time.
2. No-code interface: Allows non-technical users to create complex workflows without coding, increasing accessibility.
3. App integration: Connects with thousands of apps, making it versatile for various business processes.

Pros:

• Easy to use, even for beginners
• Supports thousands of app integration
• Reduces manual workload

Cons:

• Advanced automation requires paid plans
• Troubleshooting errors in workflows can be challenging

Pricing:

• Limited free plan
• $19.99/month – 14 days Free Trial
• $49/month – 14 days Free Trial
• $399/month – 14 days Free Trial

Ratings:

• 4.6/5 – Capterra
• 4.7/5 – G2

15. Data Analytics: Looker

Looker is a business intelligence tool that provides real-time data analytics and insights to help companies make informed decisions. It is best AI tools for eCommerce Brands. It helps e-commerce businesses track performance metrics, customer data, and sales trends using customizable reports and dashboards.

Core Benefits:

1. Real-time data insights: Provides live data and customizable reports, enabling businesses to make informed, data-driven decisions.
2. Customizable dashboards: Allows businesses to create tailored reports and visualizations for tracking key metrics.
3. Collaboration tools: Enables teams to share insights and collaborate on data analysis.

Pros:

• Powerful data visualization and analytics
• Customizable for various business needs
• Strong collaboration feature

Cons:

• Steep learning curve for new user
• Premium pricing may be expensive for smaller businesses

Pricing:

• Custom pricing available based on company needs

Ratings:

• 4.4/5 – Capterra
• 4.5/5 – G2

16. Fraud Prevention: Signifyd

Signifyd is a fraud prevention platform that protects e-commerce businesses from chargebacks and fraud. By analyzing customer data and behavior, it helps businesses detect suspicious transactions and mitigate the risks of fraudulent activity.

Core Benefits:

1. Fraud detection: Uses AI to detect and block fraudulent transactions, reducing the risk of chargebacks and revenue loss.
2. Chargeback protection: Offers a chargeback guarantee, covering businesses for losses due to fraud.
3. Seamless integration: Works with major e-commerce platforms, making it easy to implement and use.

Pros:

• Strong fraud prevention feature
• Reduces chargeback risks
• Easy integration with e-commerce platform

Cons:

• Premium pricing for small businesses
• False positives can sometimes block legitimate transactions

Pricing:

• Custom pricing available

Ratings:

• 4.6/5 – Capterra
• 4.7/5 – G2

17. Email Marketing: Mailchimp

Mailchimp is an all-in-one marketing platform that helps businesses create, manage, and automate email campaigns. It provides easy-to-use tools for designing emails, managing mailing lists, and tracking campaign performance. It is best AI tools for eCommerce Brands.

Core Benefits:

1. Email campaign automation: Automates email marketing workflows, such as welcome sequences and follow-ups, saving time and improving engagement.
2. Audience segmentation: Allows for targeted campaigns by segmenting your email lists based on customer behavior or preferences.
3. Detailed analytics: Provides real-time performance reports on open rates, click-throughs, and conversions, helping businesses optimize their marketing efforts.

Pros:

• User-friendly interface with drag-and-drop design tool
• Comprehensive email marketing automation
• Offers free plan for small businesses

Cons:

• Limited customization in the free plan
• Premium features can get expensive as the audience grow

Pricing:

• Limited free plan
• $13/month – 30 days Free Trial
• $20/month – 30 days Free Trial
• $350/month – 30 days Free Trial

Ratings:

• 4.4/5 – Capterra
• 4.5/5 – G2

FAQs About AI Tools for eCommerce

Here are few general questions and answers regarding using best AI tools for eCommerce business. How those problems can be solved by utilizing AI tools? In addition, you can get maximum results from integrating various tools with one another.